Who We Are

Andrew Thompson & Co. is a private counselling practice.

Andrew Thompson & Co. operates the website:
www.andrewthompsonandco.co.uk

Under data protection legislation, Andrew Thompson & Co. acts as a Data Controller, meaning we determine how and why your personal data is processed.

What Information We Process

While using our services, we may ask you to provide personal information that can be used to contact or identify you.

This may include, but is not limited to:

• Name and title
• Date of birth
• GP name and address
• Contact details such as phone number, email address, and postal address
• Correspondence between you and Andrew Thompson & Co.
• Records of payments or receipts for counselling services
• Clinical information gathered as part of the counselling enquiry and therapeutic process
• Relevant financial information where required for payment processing

Where relevant to counselling support and where you choose to provide it, we may also collect:

• Gender
• Age
• Relationship or marital status
• Sexual orientation
• Ethnicity
• Employment status
• Disability information
• Religion or beliefs
• Area of residence
• How you heard about Andrew Thompson & Co.

This information is only collected where it is relevant to providing appropriate support.

Website Data and Analytics

Our website may use services such as Google Analytics to collect anonymous information about how visitors use the website.

This may include:

• Pages visited
• Time spent on pages
• General geographic location
• Device or browser type

This data helps us improve the performance and usability of the website. It does not personally identify you.

How Your Information Is Collected

Your information may be collected through:

• Forms completed on our website
• Email or postal correspondence
• Telephone contact
• In-person contact during counselling
• Information provided by third parties (only where relevant and with appropriate consent)

Why We Collect Your Information

Your information may be used for the following purposes:

• To provide professional counselling services
• To arrange and manage counselling appointments
• To communicate about bookings, cancellations, or service updates
• To maintain appropriate clinical records
• To meet our legal and professional obligations
• For administrative purposes such as payment processing and record keeping
• To improve our services through feedback and service development
• To meet safeguarding responsibilities where necessary

Lawful Basis for Processing Your Data

We process your personal data under one or more of the following lawful bases:

• Consent – where you have given explicit permission
• Contract – where processing is necessary to provide counselling services you have requested
• Legal obligation – where we are required to comply with legal or regulatory requirements
• Legitimate interests – where processing is necessary for the safe and effective operation of the counselling service and does not override your rights

Where special category data (such as health information) is processed, this is done for the provision of health or therapeutic services and handled with strict confidentiality.

Communications

If you choose to subscribe to newsletters or updates, we may contact you with information relevant to our services.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails, or
• Contacting us directly.

How Long We Keep Your Information

Your information is retained only for as long as necessary.

Typically:

• Counselling session notes and clinical records are kept for 7 years after the end of therapy.
• Contact details and administrative records may be retained for up to 7 years where required for legal, insurance, or financial record-keeping purposes.

Information will be securely destroyed once it is no longer required.

When Information May Be Shared

Your information will not normally be shared with third parties except in the following situations:

With your consent
If you request or agree that we share information with another professional such as a GP or healthcare provider.

Risk of serious harm
If there is reason to believe that sharing information may prevent serious harm to you or another person.

Legal obligation
If disclosure is required by law, court order, or regulatory authority.

How Your Data Is Stored and Protected

We take appropriate steps to protect your personal data.

This includes:

• Secure locked storage for paper records
• Password-protected digital systems
• Secure electronic storage
• Confidential handling of all client records

While we take reasonable measures to protect information sent electronically, transmission via the internet cannot be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have rights regarding your personal data.

These include the right to:

• Request access to the information we hold about you
• Request correction of inaccurate data
• Request deletion of your data where appropriate
• Request restriction of processing
• Object to certain forms of data processing
• Request data portability where applicable
• Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us using the details below.

For security reasons we may request proof of identity before responding to requests.

Complaints

If you have concerns about how your personal data is handled, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK authority responsible for data protection.

Contact

Questions regarding this Privacy Policy can be sent via the website contact page or by email:

Andrew@andrewthompsonandco.co.uk

Changes to This Privacy Policy

This Privacy Notice may be updated periodically. The latest version will always be available on this website.

Last updated: March 2026

Website Terms and Conditions

Introduction

Welcome to the website of Andrew Thompson & Co. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.

These Terms and Conditions apply to the use of the website:

www.andrewthompsonandco.co.uk

Andrew Thompson & Co. reserves the right to update or change these terms at any time without prior notice.

Use of This Website

The content on this website is provided for general information about counselling services offered by Andrew Thompson & Co.

The information on this website is not intended to replace professional medical, psychological, or psychiatric advice.

If you are experiencing a mental health crisis or require urgent help, you should contact your GP, emergency services, or an appropriate support organisation.

Users of this website agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to website systems
• Disrupt or interfere with the website’s functionality
• Copy, reproduce, or distribute website content without permission

Intellectual Property

All content on this website, including text, images, and branding, is the intellectual property of Andrew Thompson & Co. unless otherwise stated.

Content may not be copied, reproduced, or distributed without prior written permission.

Links to Other Websites

This website may contain links to external websites for information or resources.

Andrew Thompson & Co. is not responsible for the content, accuracy, or privacy practices of third-party websites.

Limitation of Liability

Andrew Thompson & Co. makes reasonable efforts to ensure that the information on this website is accurate and up to date. However, we do not guarantee the completeness or accuracy of the information provided.

Andrew Thompson & Co. will not be liable for any loss or damage arising from the use of this website or reliance on its content.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Contact

If you have any questions regarding these Terms and Conditions, please contact:

Andrew Thompson & Co.
via the contact page on the website or by email at
Andrew@andrewthompsonandco.co.uk

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function effectively and provide information to website owners about how visitors use the site.

How We Use Cookies

Andrew Thompson & Co. uses cookies to improve the functionality and performance of the website.

These may include:

Essential Cookies

These cookies are necessary for the website to function properly and cannot usually be switched off.

Analytics Cookies

We may use analytics tools such as Google Analytics to collect anonymous information about how visitors use the website.

This may include:

• Pages visited
• Time spent on pages
• Device or browser type
• General location information

This information helps improve the website and user experience.

These cookies do not identify individual users.

Managing Cookies

Most web browsers allow you to control cookies through browser settings.

You can:

• Delete existing cookies
• Block cookies from being placed
• Receive notifications before cookies are stored

Please note that disabling cookies may affect the functionality of some parts of the website.

Third-Party Cookies

Some cookies may be placed by third-party services used on this website, such as analytics providers. These providers have their own privacy policies regarding how they use information.

Changes to This Policy

This Cookie Policy may be updated periodically. The latest version will always be available on the website.

Last updated: March 2026